FAQ
Can Intimate Wellbeing give health advice? We love all our products and we have done our utmost best to vet the products we carry - with the help of experts in the sexual wellness field. However, the content on our website is provided for general informational purposes and should not be considered medical advice. Any product information is not intended for diagnostic or treatment care. Please consult a healthcare provider if you have any questions about a particular health condition.
How do you select the products on your site? We carefully screen all products available on our website to ensure it meets it our Intimate Wellbeing standards. We don't carry any products that we wouldn't use ourselves. We welcome any suggestions on improving our offerings.
What about allergies? Please read the product labels and ingredient lists carefully and follow the appropriate directions for use. If the product listing on our site is unclear, contact us and we will get you the full ingredients list. hello(at)intimatewellbeing.com. Intimate Wellbeing is not liable for any individual reaction to any particular ingredient.
What is your return policy? Due to the nature of our business and products, we are unable to accept returns on most products. For items that are eligible for return our policy lasts 30 days. We can’t offer you a refund or exchange if more than 30 days has passed since your purchase.
What if my product is damaged/defective? If your item has arrived damaged or defective please contact us within 2 business days at hello(at)intimatewellbeing.com and we will do our best to fix the problem.
Is my order discreet? Your order will arrive in discreet, plain brown or white packaging with no indication of the pleasure that is inside the package.
Where do you ship? Currently, we only ship within Canada. We hope to expand soon to other countries.
When can I expect my order? Our standard shipping generally takes 7-10 business days.
How do you select the products on your site? We carefully screen all products available on our website to ensure it meets it our Intimate Wellbeing standards. We don't carry any products that we wouldn't use ourselves. We welcome any suggestions on improving our offerings.
What about allergies? Please read the product labels and ingredient lists carefully and follow the appropriate directions for use. If the product listing on our site is unclear, contact us and we will get you the full ingredients list. hello(at)intimatewellbeing.com. Intimate Wellbeing is not liable for any individual reaction to any particular ingredient.
What is your return policy? Due to the nature of our business and products, we are unable to accept returns on most products. For items that are eligible for return our policy lasts 30 days. We can’t offer you a refund or exchange if more than 30 days has passed since your purchase.
What if my product is damaged/defective? If your item has arrived damaged or defective please contact us within 2 business days at hello(at)intimatewellbeing.com and we will do our best to fix the problem.
Is my order discreet? Your order will arrive in discreet, plain brown or white packaging with no indication of the pleasure that is inside the package.
Where do you ship? Currently, we only ship within Canada. We hope to expand soon to other countries.
When can I expect my order? Our standard shipping generally takes 7-10 business days.