Shipping & Delivery
Intimate Wellbeing Shipping Rates in Canada & the US
|Over $69 (before taxes)||FREE|
|Under $69 (before taxes)||$19.95|
All packages are shipped in plain brown or white boxes or bubble packs with the return address marked as SHIPPING DEPARTMENT.
It will not indicate the origin or contents. Our business name, "Intimate Wellbeing", is not used anywhere on the outside packaging. All orders appear as "iWell Ecommerce" on your credit card or bank statement.
All orders include tracking numbers. Your tracking number will be emailed to you once your order is shipped - usually within 1-2 business days of placing your order.
Your order may arrive in separate packaging. We are trying to reduce this as much as possible, but currently have separate warehouses for certain products.
Missing or Lost Packages
Intimate Wellbeing is not responsible for the reimbursement, replacement, or re-shipment of parcels that are deemed missing or lost. A claim will have to be filed with the carrier.
Intimate Wellbeing is not responsible for misdirected packages as a result or incorrect information being input on the order page. Once the item has been processes, we cannot change or update an address.
If the carrier does not deliver an order and it is returned to us, we will automatically refund the cost of the item minus the shipping costs.